NB Housing Strategic Plan 2022-2025

We are a not for profit business with charitable status led by a voluntary Management Board. We employ 42 staff including support staff within our supported housing schemes, caretaking service staff and head office staff. Our main area of operation is North Belfast but we have extended our activity to seek development opportunities within 50 miles of Belfast.

At NB Housing we are passionate about the role we play in society and believe our Vision, Mission and Values are what make us. Our new three-year strategic plan provides an overview of how we plan to deliver our Vision, Mission and Values.

The Strategic Plan for 2022-2025 has been developed to enable NB Housing to respond and thrive in the continuing challenging and evolving environment. It provides a focus for decision making and makes a clear commitment to achieving our aims as we travel along this strategic journey.

We hope this strategy begins at a time when we see an end to the Covid-19 pandemic. The experience of the past two years has amplified the social and economic difficulties that exist. Waiting lists for high-quality social homes continue to grow faster than the numbers being delivered while the costs of living, place greater pressure on household budgets with less disposable income available. It is so important that our services are shaped to provide opportunities and make a positive contribution to our communities.

The objective of this strategy is to build on our successes and learn from our experiences to develop an association that is forward-looking, innovative and agile to deliver the best service possible.

We want to empower our staff to be creative to deliver the right localised service that meets the expectation of our people.

We wish to concentrate our efforts to improve the customer experience and commit to listening to our tenants and having them shape our services. We have an opportunity to make a difference in people’s lives by providing good quality affordable homes.

NB Housing