Meet The Team - NB Housing

The NB Housing Team

At NB Housing, we value our staff team. As an Investors in People GOLD award recipient, we aim to continuously improve our staff skills and development opportunities to equip us to deliver the best service to our tenants.

Our committee

Board members

Meet our

Senior Managers

Donal Conway

Chief Executive Officer

After qualifying with a BSC Honours Degree in Housing Management in 1996, Donal took up a position with Flax Housing Association in North Belfast. From there Donal has acquired 26 years direct experience working in social housing with 20 of those years at a senior management level. Donal became Chief Executive of Flax Housing Association in 2005 and in 2014 he became the Chief Executive of NB Housing.

He is responsible for delivering key strategic drivers to execute the association’s business, leadership and customer-focused objectives. His role is to support the Chair and the Board in determining and delivering the vision, strategy and direction of the association within robust controlled corporate governance arrangements.

Caroline Keenan-Jackson

Director of Housing & Corporate Services

Caroline has over 30 years social housing experience. Her career started with a Housing Association placement in London, before moving on to an executive role in Chicago. Since returning home to Northern Ireland she has worked in management positions within residential and supported accommodation before taking up her current position at NB Housing as Director of Housing & Corporate Services.

As well as a BA Hons Degree and Diploma in Industrial Studies from UU, Caroline holds a Master of Social Science in Organisation and Management and a Certificate in Residential Management from QUB. Caroline is also an accredited Member of the Chartered Management Institute.

John Brooks

Director of Development & Property Management

John Brooks joined NB Housing in 2014, having worked in the social housing sector since 1999 working in through variety of roles within Development, Housing Management and Maintenance. <br>

John is an Open University graduate and holds postgraduate diplomas in Housing and Construction Business and Project Management from the University of Ulster.