At NB Housing, we recognise that there may be occasions when our services fall short of what you expect. So if you are dissatisfied with the service we provide, please do not hesitate to contact us.

The NB Housing team aim to treat complaints as opportunities to improve our services to tenants, so don’t hesitate to get in touch with us when you need to.

A complaint is a dissatisfaction expressed about any of the services NB Housing provides. For example, this could mean:

  • A service not being delivered on time
  • Poor quality of service
  • Provided with incorrect information

A complaint about a member of staff or a contractor working on NB Housing’s behalf

Your complaint will be acknowledged and investigated. Details of the NB Housing Complaints Policy and associated timescales can be obtained either on request or can be obtained in Section 6 of your General Conditions of Tenancy / Tenants Handbook.

While NB Housing will continue to deal with all forms of complaints; we would advise that it is often difficult to resolve; hence, we would ask that you please provide contact details to enable us to respond to your complaint.

NB Housing takes all your complaints seriously and does not consider a complaint as being negative but rather an opportunity to improve our services to our tenants.

Many issues can be dealt with informally by approaching NB Housing staff directly. We value your feedback and views and strive to put things right when they go wrong. Staff are available to assist you with this simple process and ensure a satisfactory resolution.

NB Housing encourages any tenant who feels they need to raise a complaint with the Housing Management Team as soon as possible.

Ways to make a formal complaint: Online, In Person or via Email.

Need more Information?

We have created a downloadable document with more information on complaints.