Tenant Participation

At NB Housing we want to engage with our tenants around how we can put your opinions at the centre of what we do. We are a locally based housing provider and in a good place to strike up local working partnerships with our tenants.

Tenant Particpation
This is about you becoming involved and telling us how you want us to communicate with you and you telling us how you want to participate and communicate with us. 

 
We currently have a Tenants Forum but we want to increase opportunities for tenants to become involved in a way that suits you the tenant. You don't have to attend meetings or become a member of the Forum to get involved. 

Below are details of different ways you can become involved in shaping our services. We welcome your input no matter how small and we will make sure we support you to get your voice heard. 

Options for Tenant Involvement 

  •  Formal Tenant Association: Represent your community on a wide range of issues by being part of a formal Tenant Association in your area. This will require attendance at regular meeting approximately 4 times a year.
  • Tenant Champion: Where no formal Tenant Association exists in your area you can become a Tenant Champion to represent your local community, working beside NB Housing staff to address any issues in your area.
  • Tenants' Forum Group: We currently have a NB Housing Forum group which discusses housing related issues and shares best practice ideas.
  • Tenant Inspectors: Carry out an inspection of our services alongside housing staff to identify areas for improvement.
  • Editorial Team: Write and review articles for our Tenant Newsletter and website and report on the work of the Tenants' Forum.
  • Estate Walkabouts: Walk around your estate with your Housing and Maintenance Officer to identify areas of concern and agree priorities for the local community.
  • Mystery Shoppers: Test services and provide feedback as a mystery shopper by carrying out a series of pre-agreed tasks, such as telephone calls or reception visits and report on findings.
  • Tenant Satisfaction Survey: Assist with the development and completion of a Tenant Satisfaction Survey to help us identify our strengths and weaknesses.
  • Survey from your own armchair: Respond to the annual tenant satisfaction surveys, be part of a telephone survey, or comment on specific service areas which you are interested in. We contact you by text, post, email or telephone call.

How do I express an interest in getting involved?

Just contact us at:

Gatelodge                282-290 Crumlin Road
8 Flax Street            Belfast
Belfast, BT14 7EQ     BT14 7ED
T 028 9059 2110       T 028 9035 1131

We can also be reached by emailing: info@nb-housing.org 

Or text us on 0748 202221